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Our Story

Established in 1997, Capital Resolve is one of the UK's leading debt resolution service providers. We combine in-house designed technology platforms with multi-channel debt resolution strategies that are supported by a highly ethical and compliance framework. Our success has been achieved by avoiding a ‘one size fits all’ approach and by delivering value to our clients through innovative and competitive pricing structures. 

We have invested heavily in our workforce through comprehensive training and mentoring programs, and we provide an internal accreditation scheme that allows our personnel to develop to their optimum level within our organisation. 

All our customer-facing employees have undertaken and passed the Credit Services Associations (CSA) Collector Accreditation Initiative (CAI) which is an annual benchmark regarding an individual collector’s knowledge and compliance to the high standards our industry demands. 

Our Senior Management team is one of the most experienced within the credit services industry and, together with our employees, we work diligently to maintain a culture of unyielding passion and dedication for excellence in delivering the most rewarding client and customer experiences.

We view operational and security compliance not just as a mandatory legal and ethical requirement but as pivotal to our continued success. All debt recovery procedures that we conduct are in compliance with the relevant UK regulatory legislation and industry guidelines including but not limited to: 

  • 30-Day Breathing Space rule 

  • Anti-money laundering responsibilities 

  • Credit Services Association Code of Practice 

  • Data Protection Act 

  • Dealing with Vulnerable Customers/Mental Health Cases 

  • FCA Principles for Businesses (PRIN) 

  • Payment Card Industry - Data Security Standard

Complaints
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